⚠️ Fall Creek Falls Utility District Addresses October Billing Software Errors

Fall Creek Falls Utility District has notified customers of billing complications stemming from a recent software transition, with October statements affected by two separate technical errors that will be corrected on upcoming bills.

📋 What Happened

October bills were delayed and mailed on Tuesday, October 13, 2026, as the utility district implemented new billing software. After the bills reached customers, the district discovered two software-related errors: the new system failed to apply required sales tax to customer accounts, and an unintended minimum charge was applied to certain accounts. 🔧

💰 How It Affects Your Bill

Because the errors were discovered after October bills were already mailed, corrected bills will not be issued for that month. Instead, customers will see adjustments reflected on their next billing statement. Some accounts may show a balance forward for sales tax that was not included in October billing, while other accounts may receive a credit for the minimum charge that was incorrectly applied. 📊

✅ What the District Is Doing

Fall Creek Falls Utility District has committed to waiving late payment penalties on all customer accounts for both September and October 2026 due to these billing issues. The district acknowledged that billing accuracy matters to customers and expressed that the errors were unexpected during the software transition. 🤝

The utility district apologized for any confusion or inconvenience and asked for patience as corrections are made and accurate billing is restored moving forward.